Based at our headquarters in São José dos Campos, Brazil, the Customer Support Contact Center is our latest innovation in providing complete and timely assistance to our Executive Jet Customers, from first contact through final resolution. Our priority is to minimize down time by quickly and efficiently applying the appropriate resources to critical situations, assuring that our Customers will be provided with expert assistance anywhere in the world.
We are available 365/24/7 and integrated with Embraer Owned and Authorized Service Center network, Embraer Spare Parts Distribution Centers and our Embraer Field Service Representatives.
Staffed with experienced support analysts who can address any support issue, from AOG event coordination or scheduled maintenance assistance, our services include:
- Technical Support
- Maintenance Support
- Flight Operations Support
- Spare Parts Support
- General inquiries toward support issues.
CONTACT US
The Customer Support Contact Center can be reached by telephone or e-mail.
Toll Free
- Worldwide, where available* (+800) 4546-3243
- USA & Canada 1 888 362-2648
- Brazil 0800 704 1099
International telephone numbers
- North America & Caribbean 1 703 621-7350
- Europe, Africa & Middle East +33 1 7048-0510
- Asia Pacific +65 6307-7647
- Latin America +55 12 3927-7000
* Argentina, Australia, Austria, Belgium, Bulgaria, Canada, China, Colombia, Czech Republic, Denmark, Finkand, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea(South), Luxembourg, Macao, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom.
CONTACT CENTER TELEPHONE CARD
Please click here to download the telephone card